Privacy Policy
This policy explains what personal data Horwood Home collects, how we use it and the rights you have over it.
Last updated: 1 July 2026
HORWOOD HOMEWARES LIMITED(“Horwood Home”, “we”, “us”) operates the Cookware Material Match Studio at horwoodhome.shop. We are the data controller for the personal data described in this policy.
Data we collect
- Account and contact data: the name and email address you give us when you contact us or open an account.
- Studio inputs: the cooking style, storage, finish and budget selections you enter to generate a material matrix.
- Order data: the kits, kitchen goods and credit choices you make. Card details are handled by our payment provider once that integration is live; we do not store full card numbers.
- Technical data: basic device and usage information needed to run and secure the website.
How we use your data
- To generate cookware material matrices and care checklists you request.
- To process and deliver credit, kit and kitchen goods orders.
- To respond to your enquiries and provide customer support.
- To keep the website secure and to meet our legal obligations.
Legal bases
We process data to perform our contract with you, to meet legal obligations, and on the basis of our legitimate interest in running and improving the studio. Where required, we rely on your consent, which you can withdraw at any time.
Sharing
We share data only with service providers that help us run the website, process payments and deliver kitchen goods, and only as far as needed. We do not sell your personal data.
Retention
We keep personal data only as long as needed for the purposes above and to meet legal and accounting requirements, after which it is deleted or anonymised.
Your rights
Under UK data protection law you may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and request portability. To exercise any right, contact us using the details below. You may also complain to the UK Information Commissioner’s Office.
Cookies
We use only the cookies needed to run the website and remember your session. We do not use the studio inputs to build advertising profiles.
Contact
For any question about this policy, contact HORWOOD HOMEWARES LIMITED, Avonmouth Way, Bristol, United Kingdom, BS11 9HX. Email support@horwoodhome.shop or call +44 7275312534. Company No. 00308589.